Shipping policy

Shipping Within Australia

  • Delivery Timeframes: Orders are typically processed within 1-2 business days and delivered within 3-7 business days, depending on your location.

  • Shipping Rates: Shipping costs are calculated at checkout based on the weight, size, and destination of your order. Free shipping may be offered for orders over a certain value, as indicated on our website.

  • Tracking: Once your order is dispatched, you will receive a confirmation email with tracking information to monitor your delivery.

International Shipping

  • Delivery Timeframes: International orders are typically processed within 1-2 business days and delivered within 7-21 business days, depending on the destination. Delivery times may vary due to customs and other international shipping factors.

  • Shipping Rates: Shipping rates are calculated at checkout based on the destination and order size. International shipping fees do not include customs duties, taxes, or fees that may be charged by your country’s customs office.

  • Customs and Import Duties: The customer is responsible for any customs duties, taxes, or fees incurred. We recommend checking with your local customs office for more information before placing an order.

General Shipping Information

  • Order Processing: Orders are processed Monday to Friday (excluding public holidays). Orders placed after 12 PM AEST may be processed the following business day.

  • Delays: While we aim to meet delivery timeframes, delays may occur due to circumstances beyond our control, such as weather, customs inspections, or courier issues.

 


 

Contact Us

For any questions about shipping or returns, please contact us at:

Email:polarperformanceaus@gmail.com

Thank you for shopping with Polar Performance. We value your trust and aim to provide you with an exceptional customer experience!